Healthcare IT Transformation: CIO priorities and market dynamics

Healthcare organizations are facing increasing pressure to modernize their IT infrastructure while ensuring continuity of care, regulatory compliance, and operational efficiency. As hospitals and clinical networks rely more heavily on digital systems, the role of the CIO has become central to shaping long-term technology strategy.

This report is based on a large-scale survey of healthcare IT decision-makers across North America and Europe, conducted in late 2025. It explores how organizations approach EHR/HIS deployment, vendor selection, software investment, and emerging technologies, while highlighting the structural and operational challenges that continue to slow digital transformation.

Key Insights

• Interoperability remains the primary operational challenge, as healthcare institutions struggle to connect multiple legacy and modern systems across departments and partners.
• Most organizations are operating on mature EHR/HIS platforms, with limited short-term switching, reinforcing the strategic importance of long-term vendor relationships.
• Satisfaction levels are generally high, driven by functional coverage, usability, and alignment with clinical needs, yet perceived value often lags behind performance.
• Technology spending is expected to increase, particularly for analytics, automation, and emerging digital capabilities.
• Procurement and vendor selection processes remain complex, shaped by public tender rules, institutional governance, and organizational size.

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Across clinical and non-clinical functions, healthcare software now supports patient records, diagnostics, scheduling, billing, documentation, and operational management. At the same time, CIOs must balance innovation with security, compliance, and integration constraints, making digital transformation both a technical and organizational challenge.

As healthcare systems continue to evolve, understanding how decision-makers prioritize investments, manage vendors, and prepare for future technologies is becoming critical for technology providers, investors, and healthcare leaders alike.

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This report preview provides a view of current practices, spending patterns, selection criteria, and strategic priorities shaping the future of healthcare IT.

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